The Himeji plant of FIGP has implemented a smart rPET factory tour system. Incorporating smart mobile tours, data visualization animation and multimedia for the introduction of production processes, the system helps customers fully understand the key steps for rPET production and quality control at the production line, which enhances their visit.

Smart factory tours are designed to be “comprehensible for all,” offering videos, audio guides, illustrations and 360° visual elements with multilingual options and captions, which give visitors a full picture of the equipment operation, recycling technologies and traceability management involved during the manufacturing process. The system not only improves information accuracy and consistency for visitors, but offers flexible modular content tailored to different groups, such as brand customers, schools, government agencies and the general public.

After welcoming several significant international customers in 2025 and receiving high praise, the smart factory tour system has become an effective contributor to collaborations on recycling endeavors and exchanges on supply chain sustainability between FIGP and its customers. The system is expected to be applied at the Tokyo plant of FIGP in the future, promoting the plant to customers in the Kanto region.

While offering greater convenience during customer visits and boosting customer satisfaction, the smart factory tour system also enhances the transparency of FIGP’s production processes, creating a “visible circular economy.”