FENC has a robust production and marketing framework powered by a vertically integrated production network that spans across the petrochemical, polyester and textile industries, which gives the Company the ability to respond to market trends and formulate R&D strategies with agility. Among FENC’s customers are major international brands across a wide spectrum of industries, and the Company bolsters these partnerships through diverse communication channels, such as in-person and virtual meetings, email correspondence, product launches and corporate visits. FENC also accepts invitations from international brands to attend their supplier conferences on a regular basis to assess customer needs.

FENC enacted the Customer Rights Protection Policy in 2025 as a key guiding principle governing customer relations across the Company. The policy aims to boost customers’ confidence and safeguard their legitimate rights and interests with provisions covering aspects such as product health and safety as well as grievance and response mechanisms.

Customer satisfaction surveys are conducted to fully assess customers’ attitude towards FENC’s products and services. The survey mechanism is designed and implemented by the production and sales departments. Customer feedback is examined during internal review meetings with improvements and tracking.

FENC’s Customer Relations

Note: FENC is a material supplier engaging 100% in physical transactions without any business-to-consumer transactions and therefore, without product sales of any kind through online platforms, nor online customer management mechanism.

Customer Rights Protection Policy 

Compliance with Customer Requirements

We have signed agreements with brand customers, and abide by the ethical, safety and procurement rules set forth while aspiring for further self-improvement.